Help with Nook.Write to us.

We support every store that buys Nook on the Shopify Theme Store.

Contact us

Use the support form at nooktheme.com/support. Please include:

• your store URL (for example your-store.myshopify.com)
• what you expected and what happened instead
• a screenshot, if you can

You'll get an automatic reply confirming we have your message. We reply within two business days.

What support covers

• Questions about Nook's settings, sections and features.
• Help setting up the features in these docs: custom data, filters, swatches, pickup and the cart.
• Bugs in the theme. We fix bugs in a theme update, and critical bugs as soon as we can.

What support doesn't cover

• Changes to theme code, and problems caused by code changes.
• Custom features or designs the theme doesn't offer.
• Third-party apps. Contact the app's developer. We're glad to share what they need to know about Nook.
• Questions about Shopify itself (billing, domains, payments, shipping). Contact Shopify Support (opens in a new tab).

For custom work, hire a Shopify Partner (opens in a new tab).

Before you contact us

• Check the FAQ.
• Try to reproduce the issue on an unedited copy of Nook (add a fresh copy from the Theme Store). If it doesn't happen there, a code edit or an app is the likely cause.
• Turn off apps one at a time to see if one of them is involved.