How we handle your information.

nooktheme.com is the website for Nook, a theme for Shopify (opens in a new tab) stores. It's run by Asthetisch, LLC, the company behind Nook, which is responsible for the information described here.

This policy covers nooktheme.com: its pages, the documentation and the support form. It doesn't cover:

• The Nook theme on your store. The theme sends nothing to us; it only talks to your own Shopify (opens in a new tab) store. Information about your customers is between you and Shopify.
• Getting the theme. That happens on the Shopify Theme Store, under Shopify's privacy policy (opens in a new tab).
• Other sites we link to, such as Shopify's help center, which have their own policies.

Unless you accept analytics cookies, this site sets no cookies and runs no analytics, advertising or tracking scripts. Fonts and images are served from this site, so your browser doesn't contact other companies when you visit.

Our host, Vercel, processes technical details such as your IP address, browser type and the pages you request, to deliver the site and protect it from abuse. We don't use these details to identify you.

The first time you visit, a notice asks whether we may use Google Analytics. Nothing from Google loads until you choose Accept. We use the numbers it gives us only to see which pages are read and where visitors come from, so we can improve the site and the documentation.

If you accept, your browser loads Google Tag Manager, which runs Google Analytics. Google Analytics records the pages you view, the site that sent you, your browser, device and screen size, and your approximate location (country or city, worked out from your IP address). It sets cookies whose names start with _ga, which last up to two years, to recognize your browser on later visits. We don't use Google's advertising features, and we don't try to identify you.

Google processes this data under Google's privacy policy (opens in a new tab).

We remember your choice in your browser's local storage, so we don't ask on every visit. To change it, use Cookie settings at the bottom of any page. If you decline after accepting, we stop loading Google Analytics and delete its cookies.

When you write to us, we receive:

• your name and email address
• your store URL, the theme version and the topic you choose
• what you expected to happen and what happened instead
• a screenshot, if you attach one

The form also has two hidden fields that help us filter out spam. They hold nothing about you and aren't kept.

We keep each request in our support inbox and in a private support database, where we track it until it's resolved. We use what you send only to answer your request: to understand the problem, look at your store if we need to, and reply. We handle it because you asked us for help. We don't use it for marketing, add you to a mailing list, sell it or share it beyond the services below.

Please leave your customers' personal details out of messages and screenshots.

We use a few services to run the site, measure it and deliver your message. Each handles your information to provide that service to us:

• Vercel hosts this site and runs the form.
• Google runs Google Tag Manager and Google Analytics, only if you accept analytics cookies.
• Resend delivers your message to our inbox and sends you the automatic reply.
• Microsoft (Microsoft 365) hosts our support inbox.
• Supabase hosts our support database, where we keep your request and screenshot while we help you.

These services may process your information in the United States and other countries.

We keep support messages while we help you, and for 12 months after we last wrote to each other, in case the same issue comes back. Then we delete them from our inbox, and our support database deletes them automatically. You can ask us to delete yours sooner.

You can ask us to show you the information we hold about you, correct it, delete it, or stop using it. If you live somewhere with data protection laws, you can also ask for a copy of your information, and you can complain to your local data protection authority.

To make a request, write to us through the support form.

This site is meant for businesses. It isn't aimed at children, and we don't knowingly collect their information.

If we change how we handle your information, we'll update this page and the date at the top.